Your Questions, Answered

Placing an order with HOW is a seamless experience.Select your desired piece, choose your size, and add it to your bag. When ready, proceed to our secure checkout to complete your purchase.Once your order is confirmed, you will receive a detailed confirmation email.For any assistance, our Client Services team remains at your disposal.

Each HOW order is prepared with the utmost care and attention.Orders are processed within 1–2 business days. Once dispatched, delivery times vary depending on your location and the selected shipping method. Estimated timelines will be provided at checkout.You will receive a tracking confirmation as soon as your order leaves our atelier.For any specific request or assistance, our Client Services team is delighted to assist.

At HOW, every detail matters including your satisfaction.If for any reason your piece does not meet your expectations, you may request a return within 7 days of receiving your order.Items must be returned in their original condition unworn, unaltered, and with all original tags and packaging intact.Once your return is received and carefully inspected, a refund or store credit will be issued accordingly.To initiate a return, please contact our Client Services team, who will guide you through the process with care and discretion.

Each HOW silhouette is designed with precision and intention.To find your perfect fit, we invite you to consult our detailed Size Guide available on every product page. You will find exact measurements and fit notes to help you select with confidence.If you are between sizes or desire a more tailored recommendation, our Client Services team will be pleased to assist you personally.Because true elegance begins with the perfect fit.

We offer a selection of trusted and secure payment methods to ensure a seamless experience.HOW accepts major credit and debit cards, along with additional payment options displayed at checkout, depending on your location.All transactions are fully encrypted and processed through secure payment gateways to guarantee the highest level of protection.Should you require any assistance, our Client Services team remains at your disposal.

Once your order has been carefully prepared and dispatched, you will receive a confirmation email containing your tracking details.This will allow you to follow your delivery in real time.Should you require any further assistance, our Client Services team will be pleased to assist you with the utmost care.

At HOW, craftsmanship is at the heart of every creation.Each piece is thoughtfully designed and carefully constructed using refined materials and precise tailoring techniques. From the first sketch to the final stitch, every detail is approached with intention and care.We are committed to authenticity, quality, and integrity ensuring that every creation reflects the standards of the House.For further information regarding a specific piece, our Client Services team remains at your disposal.

Our Client Services team is dedicated to assisting you with the utmost care and discretion.For any inquiry regarding your order, sizing guidance, or general information, we invite you to reach out via the contact form on our website or by email at Contact@heavenofwarm.com , We aim to respond within 24 hours, ensuring a refined and attentive experience at every step.Your satisfaction remains our highest priority.